1. Introduction
Compassionate Property Solutions, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit compassionateproperty.com or submit an inquiry to us.
Our address is: 9601 Big Tree Lane, Glen Allen, VA 23060.
2. Information We Collect
We may collect the following types of personal information:
- Name (first and last)
- Phone number
- Email address
- Property address
- Information about your property and situation that you voluntarily provide
- Device and browser information collected automatically when you visit our site
3. How We Use Your Information
We use the information we collect to:
- Respond to your property inquiry and evaluate your property
- Contact you via phone, email, or SMS text message regarding your inquiry
- Send follow-up communications related to your property sale
- Schedule appointments and process any resulting transaction
- Improve our website and services
- Comply with applicable laws and regulations
4. SMS Text Message Communications
By providing your phone number and submitting an inquiry, you consent to receive SMS text messages from Compassionate Property Solutions, LLC. These messages may include responses to your inquiry, follow-up communications, appointment reminders, offer details, and other information related to your property and our services.
Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any SMS message you receive from us. After opting out, you will no longer receive SMS messages from us, though we may still contact you by phone or email unless you also request removal from those channels.
For help with SMS communications, reply HELP to any message or contact us directly.
We do not sell, rent, or share your phone number or personal information with third parties for their own marketing purposes.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our business (such as CRM software, SMS platforms, or closing attorneys), who are bound by confidentiality obligations
- When required by law, court order, or government authority
- To protect the rights, property, or safety of our company or others
- With your explicit consent
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you would like us to delete your information, please contact us and we will respond within a reasonable timeframe.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our site may not function properly if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise any of these rights, please contact us using the information below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Compassionate Property Solutions, LLC
9601 Big Tree Lane
Glen Allen, VA 23060
Website: compassionateproperty.com